My Family's Pet Doctor - The Dalles, OR - Other FAQ's

My Family's Pet Doctor

1215 Kelly Avenue
The Dalles, OR 97058



Frequently Asked Questions


Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (541) 298-8200.


  1. What are the Hospital hours?
    Our hospital is open Monday, Tuesday, Thursday, and Friday from 8:00 am to 5:30 pm. On Wednesdays, we are open from 8:00 am to 2:30 pm. On Saturdays, we are open from 8:30 am until 12:30 pm. The clinic is closed on Sunday. We have special winter hours, so please see our hours page for more details.  We are closed on New Year’s Day, Memorial  Day, Independence Day, Labor Day. Thanksgiving, and Christmas,  If a major holiday falls on a Sunday, we will be closed the following Monday.  As a general rule, we will follow bank and federal holiday schedules.
  2. Do I need to have an appointment?
    Yes, patients are seen by appointment.   Walk-ins are seen if a doctor is available and if the schedule allows it.  If you have other commitments and need to be elsewhere, we can have you drop of your pet for medical assessment providing you leave us with pertinent, detailed information addressing your concerns and sharing any observations 
  3. What forms of payment do you accept?
    Cash, debit/credit cards including Visa, Mastercard, Discover, American Express, Scratch Pay, or Care Credit.are acceptable forms of payment.  Checks are not accepted.  
  4. Can I make payments?
    Full payment is required at the time of service.  You can apply for Scratch Pay and/or Care Credit; approval is based on creditworthiness and you can get approved under 5 minutes.
  5. At what age can I have my pet spayed or neutered?
    Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are recommended at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
  6. What is the pre-anesthetic blood screening?
    This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
  7. How long do the sutures stay in after my pet's surgery?
    Procedures involving sutures require them to be removed within 10-14 days following the surgery.
  8. Is it a good idea to let my pet have at least one litter?
    No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
  9. Do you board pets?
    No, we do not board pets. This is only done after surgery for recovery time.
  10. What are your kennels like?
    Our dog and cat kennels are all indoor. The cat kennels are housed in a separate area away from the dogs. Blankets and food are provided for all animals staying overnight, but you are always welcome to bring your own.